Privacy Policy

At Mandliwala Sarees, we work diligently to safeguard our customers’ privacy. Protecting your personal information is one of our top priorities.

Who does our Privacy Policy apply to?

This Privacy Policy applies to anyone who makes a transaction on mandlishop.com. If you have any specific questions or queries, feel free to reach out to us:

How/When do we process your personal data?

Your personal data is processed whenever you interact with us, including:

  • Reaching out to us via social media (Facebook, Instagram, Messenger, etc.).
  • Contacting our support team via email, phone, or live chat.
  • Filling out forms on our website.
  • Interacting with our content (likes, shares, comments).
  • Making a purchase on our website.

Your personal data is required for us to process your order, ensure successful delivery, and provide you with a better shopping experience. Without this data, you cannot shop at Mandliwala Sarees.

What do we mean by “personal data”?

Personal data includes but is not limited to:

  • Name
  • Phone number
  • Email address
  • Physical address
  • IP address (used only for captcha verification and security)
  • Information from your social media account(s) if you contact us there
  • Any additional information you voluntarily provide

How long do we keep your data?

  • Live chat data is erased as soon as the chat ends.
  • Email and contact form communication is erased within 6 months of our last interaction.
  • Social media comments, shares, or likes remain until you remove them yourself.

We regularly erase customer data and will never keep your personal information longer than necessary.

How we use your data

We use your data to:

  • Process and deliver your orders.
  • Send confirmation emails and order updates.
  • Improve our website functionality and user experience.
  • Show you personalized promotions and offers.
  • Conduct customer surveys to improve our services.

Security of your data

Our website uses data encryption on every page. While we may see your IP address, it is encrypted and cannot be used to personally track you. Data may also be processed by trusted partners such as Google, Facebook, and Instagram for analytics and marketing purposes.

Consent and your rights

You have the right to revoke your consent to data processing at any time. If you wish to do so, please email us at support@mandlishop.com and we will remove your data from our database. Revoking consent means you will no longer be able to shop with us or receive promotions, newsletters, or tailored offers.

Currency Conversion

By using our website, you (the visitor) agree to allow third parties to process your IP address to determine your location for currency conversion purposes. This currency data is stored in a session cookie in your browser (which is removed once you close your browser), ensuring that prices remain consistent in your local currency during your browsing session.